Refund Policy

1.0 DESCRIPTION AND SCOPE:

We may collect the following information:

This policy describes refund provisions available to candidates for all registrations and other service charges received by EUPHRATES EDUSERVE (OPC) PRIVATE LIMITED (EUPHRATES) for the services provided to the candidates of EUPHRATES.

2.0 RESPONSIBILITY:

The Accounts Manager and Division Heads have the overall responsibility of this policy under the direction of the OD, MD&CEO.

3.0 AUTHORITY:

This procedure is issued by MR and approved by OD and can be amended only by him/her.

4.0 DEFINITIONS:

Refund- A repayment of fees and funds collected by EUPHRATES for the provision of a service. Candidate- refers to Student and also means a learner, enterprise or organization that uses or purchases the services provided by EUPHRATES.

• KH means Knowledge Hub Business Management System of EUPHRATES
• CRM means Customer Relationship Management System of EUPHRATES
• MR – Management Representative
• OD – Operations Director
• MD – Managing Director
• CEO- Chief Executive Officer
• RP- Refund Policy

5.0 PROCEDURE:

Refunds are made in accordance with the procedure as outlined in the following section.

• Candidates/ Students who withdraw from a service that they registered for and wish to seek a refund or have the amount they owe on their service charges reduced, must apply to EUPHRATES in writing, outlining the details and reason for their request.
• Candidates/Students who have not completed a refund form are not eligible for consideration of a refund or reduction in service charges.
• All refund requests must be backed up by written proof of the claims.
• Refunds will be paid to the candidate by the method of their choice. EUPHRATES does not give refunds via cash and digital wallets.
• Copies of all documents will be held on student profiles in CRM/KH.
• This refund policy will be made available to candidates and prospective candidates through EUPHRATES representatives.
• The candidate must fill out the refund application and share it with the concerned staff member within 1 week of receiving it.
• All refunds are finalized within 30 days from the date of submission of the approved refund form by the candidate.
• GST and other tax payments will not be refunded.
• Amount paid (at actuals) by the candidate to authorities like a nursing board, immigration etc. which are not in the control of EUPHRATES, will not be refunded.
• Course fees paid to college/university/institution will be refunded as per the stipulated terms and timeframes of that Institution. A separate application form needs to be filled out for this purpose, based on the advice from the institution.
• Once the refund claim is settled, no further queries will be entertained by EUPHRATES pertaining to that claim.

6.0 RECORDS:

Records of refunds paid will be maintained in the Student Profile in CRM/KH and Refund Register maintained in Accounts Department.